Last updated: November 11, 2026
This policy explains what personal data WpthemesGrid (“we”, “us”) collects when you use wpthemesgrid.com, why we collect it, and the choices you have.
Information We Collect
- Account details: your name, email address, username and password when you create an account.
- Order details: your name, email, country and the billing details needed to complete a purchase. Payments are handled by Paddle, so we never receive or store your full card details.
- Messages: anything you send us through the contact form, email or live chat.
- Newsletter: your email address if you subscribe.
- Blog comments: your name, email and comment. A hashed version of your email may be sent to Gravatar to show your profile picture.
- Usage data: your IP address, browser, device, pages visited and referring site, collected automatically through server logs, cookies and analytics tools.
How We Use Your Information
- To deliver your downloads, licenses and product updates
- To manage your account and orders
- To answer support questions
- To send order confirmations and important product notices
- To send our newsletter, if you subscribed (you can unsubscribe at any time)
- To understand how the site is used and improve it
- To show ads that help keep our free templates free
- To keep the site secure and prevent fraud and spam
Cookies
We use cookies for three purposes:
- Essential: to keep you logged in and run your cart and checkout.
- Analytics: to measure traffic and how pages perform.
- Advertising: to show and measure ads.
Where required, you’ll see a consent banner so you can choose which non-essential cookies to allow. You can also block or delete cookies in your browser settings, but blocking essential cookies may stop login and checkout from working.
Advertising
We show ads through Google AdSense. Google and its partners may use cookies to show you ads based on your visits to this and other websites. You can turn off personalized ads at Google Ads Settings and learn more in how Google uses information from sites that use its services.
Third-Party Services We Use
- Paddle: payments, tax and invoicing (our Merchant of Record)
- Google Analytics and Google Tag Manager: website analytics
- Umami: privacy-friendly analytics
- Google AdSense: advertising
- Tidio: live chat
- Wordfence: site security and spam protection
- YouTube: embedded videos
- Gravatar: comment profile pictures
Each of these services handles data under its own privacy policy.
How We Share Information
We don’t sell your personal data. We share it only with the service providers listed above so they can do their job, when the law requires it, or when it’s needed to protect our rights and prevent fraud.
How Long We Keep It
We keep account and order records while your account is active and for as long as we need them for tax, accounting and legal reasons. Support messages are kept only as long as needed to help you. You can ask us to delete your data at any time.
Security
The site runs over HTTPS and is protected by a firewall and malware scanning. No online system is 100% secure, but we take reasonable steps to protect your data.
Your Rights
Depending on where you live, including under the GDPR (EU and UK) and the CCPA (California), you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Delete your data
- Get a copy of your data in a portable format
- Object to or limit how we use it
- Withdraw consent at any time
To make a request, email wpthemesgrid@gmail.com. We’ll reply within 30 days.
International Transfers
Our service providers may store or process data outside your country. Where that happens, they protect it under their own data protection safeguards.
Children’s Privacy
The site isn’t intended for children under 16, and we don’t knowingly collect their personal data. If you believe a child has shared data with us, contact us and we’ll delete it.
Changes to This Policy
We may update this policy from time to time. When we do, we’ll change the date at the top of this page.
Contact Us
Questions about your privacy? Email wpthemesgrid@gmail.com or reach us through our Contact page.
